HPE Firmware Updates
Role Sr. User Experience Designer
Problem
The user is unable to evaluate the kind of update required for each component in the appliance. For example, when the user wants to know if the component is a Critical fix status, or a Recommended fix or is a feature update or enhancement.
Solution
The solution here is to enable the user to quickly and accurately evaluate the firmware, drivers and hardware components for update resources with a maintenance plan all in one place. And when all resource states are carefully evaluated, the user will initiate an update task and to schedule for maintenance windows and down-time plan. Depending on the condition or status of the component, the system allows update for a single or multiple components.
Overall, this feature and the capabilities it allows are designed to be a simple one click update operation.
Voice
From what we have gathered from our customers and users, there are some hesitation when it comes to updating their firmware. This is understandable. See the examples below as to what they are saying and perhaps thinking.
Design
As part of the customer experience, it will have a ‘Firmware and Driver Update’ dashboard panel on the homepage and a details page. The function of the panel is to inform, surface and alert the firmware and driver health, and compliance states to the user. And as for the detail page, it will allow the user the ability to download reports. The report details the compliance type and status of a resource.
This is a simplified design specification version. The original version has more specification details, i.e., navigation examples, ui interaction behavior models and user task flow examples.
Firmware and drivers update Details View
This is the final page design for the 'Firmware and Driver Update' where all the required resources is shown to the user. We scrutinized on the details in order to provide the user a good amount of data to be used for considerations before an action or a plan is taken to update the firmware resources. For the first phase, the interface will allow the user to download a report and on the 2nd phase, the update action will be made available.
