CVS.com

Role 

Sr. Experience Design Lead Manager, Homepage & Navigation team

PRODUCT

CVS.com homepage strives to deliver a seamless omnichannel experience, integrating digital and physical touchpoints to ensure customers can access products, services, and support anytime, anywhere.

KEY HOMEPAGE FEATURES WE LOOK TO PROVIDE TO MILLIONS OF CUSTOMERS DAILY.

• Seamless Online & In-Store Experience

• Personalized & Consistent Access Across Channels

• Convenient Prescription Management

• Connected Customer Support

The business and design goal is to ultimately bridge the gap between digital and physical experiences; the CVS mobile app and CVS.com website ensures customers can manage their health with convenience, flexibility, and personalized care at every touchpoint.

ROLE + RESPONSIBILITIES

• Led the creation of user-centered design solutions, ensuring clear communication of design strategy, user journeys, fostering stakeholder alignment and enabling well-informed, user-focused design decisions.

• Foster a collaborative and inclusive environment, remove obstacles, and advocate for team needs. Continuously coach and develop team members, enabling them to grow, perform at their best, and deliver high-quality work that aligns with business goals.